Terms & Conditions
We would like to highlight our websites conditions for use. Although each section contains formal language and technical jargon please consider that we are a friendly and approachable company. We do our best at all times to accommodate individual circumstances and ask you to email or call us if you have any uncertainties, require further information or assistance regarding any of the following detail.
Please read and understand the following information. The following conditions apply to the use of this website and by accessing this website and/or placing an order online, by email, phone, post or any other means, you agree to be bound by these conditions. If you do not agree to be bound by these conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these conditions please contact us. You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
Conditions of use
This contract is concluded in English.
Refusal of transaction
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
1. Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information
2. Possess a valid credit or debit card issued by a bank acceptable to us or a PayPal account
By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
We do not store financial details at Martial Mats. When paying by credit or debit card over the phone, the details are entered onto our payment provider’s virtual terminal online. We do not recommend emailing, texting, faxing, using a social network or any other electronic means, or posting details of credit or debit cards due to a higher possibility of interception and fraud, but if you choose to do so, we recommend that you don’t send all the information by one method, and that you use two or more methods to send the information. The electronic information will be deleted after the transaction is processed. Any hard copies made from email, fax, post, other electronic means or written down from a phone call are destroyed when the transaction has been processed.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
• Processing your orders;
• For statistical purposes to improve this Website and its services to you;
• To serve website content and advertisements to you;
• To administer this website;
• To notify you of products or special offers that may be of interest to you. You can be removed from the mailing list by emailing us.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Martial Mats by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes please e-mail or telephone.
Your Personal Information may be disclosed to other reputable third parties who will help process your order. Martial Mats requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Martial Mats for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.
You warrant that:
The personal information, which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the personal information by contacting us by e-mail, or telephone. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
You agree fully to indemnify, defend and hold us and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
The technical steps required to create the contract between you and us are as follows:
If you order online, then you place the order for your products on the website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website. We will send to you an order acknowledgement email and invoice detailing the products you have ordered.
If you order by email, phone, letter or any other means and require an order acknowledgement and invoice, then please request it. Your order will be processed once payment is made in full.
If you would like a formal quote before placing an order you can either email, phone or write to us requesting a quote. We will raise an invoice, which will give a breakdown of the full costs and the options of how to make payment by bank transfer, cheque, credit or debit card.
Order acceptance and the completion of the contract between you and us will take place on the date of dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below.
Non acceptance of an order may take place in the following circumstances:
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• You not meeting the eligibility to order criteria set out in the main
We guarantee your satisfaction and all products come with a 7day no quibble guarantee except items made to order. If you wish to exercise this option you should contact us by e-mail in the first instance.
Do not return to our registered address in Portishead, as we have numerous warehousing facilities in the UK and we will email you the return address.
Returns should be made in the original packaging, showing no signs of use. Refunds will be made once the items are received by us less administration and any other necessary charges such as our cost of delivering which can be up to 25% of the invoice value subject to a £30.00 minimum charge. We reserve the right to withhold a further percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. We will only refund card and PayPal payments from which the original payment was made.
All items are guaranteed against manufacturing defects for 12 months from date of invoice. If a problem occurs you need to first make a claim by e-mail. After discussion we will either arrange to collect or view the items on site at the customer’s premises. Following inspection we will make the customer aware of our findings and if the items prove to have a manufacturing defect we will replace free of charge. This guarantee does not include any consequential costs, which may arise out of a manufacturing fault.
Any incorrect items delivered must be notified to us by e-mail within 3 working days. Returns should be made in the original, packaging, showing no signs of use and in the same condition you received them. We will arrange for collection of the items normally within three working days. Replacement items (if applicable) will be sent out as soon as possible.
Martial Mats does not accept any responsibility or liability for any accidents and/or injuries while using any item/items purchased from us.
If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can call on +44(0)7792 455 616 or write to us at Martial Mats, Kingston Lodge, Bridge Road, Bristol, BS8 3QL